HERE IS WHAT WE ARE DOING TO KEEP YOU HEALTHY, HAPPY AND HAVING FUN!!

OUR HEALTH & SAFETY GUIDELINES AND PROCEDURES

Enhanced Disinfecting and Cleaning

WE…

  • Train all of our employees on the latest health and safety procedures.
  • Use cleaning products and protocols which meet EPA guidelines.
  • Use the new and cutting-edge antimicrobial products mPale™ and mPerial™. These products have been lab-tested and have been proven to be 99.99% effective in preventing the spread of COVID-19 for a minimum of 30 days after application. These antimicrobial barriers are applied to high-touch areas in our terminal, onboard our ship as well as our company-owned buses.
  • Voluntarily closed on Mondays (except for holidays) and Tuesdays, on a temporary basis, in order to provide ample opportunity for additional deep cleaning of all Victory facilities.
  • Have hand sanitizer stations available throughout the offices, terminal & ship.
  • Require all employees to wash or sanitize hands and/or equipment every hour and after any physical contact.
  • Have a dedicated staff onboard to continually clean our ship while sailing.

As you probably already know, Victory is different from the major cruise lines because:

  • We never touch a foreign port with either our ship or our crew…our area of operation encompasses only the 3-6 miles of ocean off Port Canaveral.
  • We have no overnight accommodations – we do not have thousands of people living in close quarters 24 hours a day, for multiple days at a time. That’s why being on our ship is no more dangerous than going to any other public place, like the supermarket or the mall.
  • We are a U.S. Flag Vessel and employ 100% U.S. citizens as members of our crew.

Social Distancing

WE…

  • Limit the guest capacity on the ship.
  • Reorganize and limit available seating and/or guests on our buses, at gaming tables, in bar and dining areas and at the gift shop.
  • Alternate slot machines by turning off and/or reconfigure with removing chairs. Plexiglass shields are installed between certain machines.
  • Suspended valet parking temporarily. Elite and Public parking will be available at no charge.
  • Implemented a new disembarkation procedure to avoid overcrowding.
  • Suspended Entertainment in Club V temporarily. We will still have live music on the Dolphin Deck.
  • Clearly mark hi-traffic and line-waiting areas with floor stickers for appropriate physical distancing.

Personal Protective Equipment (Masks & Gloves)

WE…

  • Require that face masks are worn, at all times, by all guests, employees and contractors. Gloves are mandatory for certain employees in specific departments.

Temperature Checks

WE…

  • Require that all guests, employees and contractors have their temperature taken before entering our buses, office, terminal and/or ship. Anyone with a temperature of 100.4 °F or higher or exhibiting flu or cold-like symptoms will be denied entry to our buses, office, terminal and/or ship.

Dining

WE…

  • Suspended our usual buffet and are only providing à la carte service. A la carte will be available the entire cruise.
  • Closed our self-serve coffee and beverage stations to guests.

GUEST REQUIREMENTS & EXPECTATIONS

WHAT WE ASK OF YOU

Thank YOU for doing your part as we all navigate our way through these unprecedented times together.

GUEST REQUIREMENTS:

We ask all guests to please stay home if they have ANY cold/flu-like or COVID-19 symptoms.

Temperature Stations

  • All guests are required to stop at our Guest Temperature Station, located in front of the terminal, to have their temperature taken.
    • All guests with a temperature below 100.4 °F and not exhibiting any cold/flu-like or COVID-19 symptoms are welcomed onboard.
    • Any guest with a temperature of 100.4 °F or over and/or exhibiting cold/flu-like systems are taken to a private area for a secondary temporal temperature screening.
    • Any guest confirmed to have a temperature of 100.4 °F or over and/or cold/flu-like systems is not allowed entry to any Victory’s facilities or ship. Guests can call us when they get home and we can reschedule for a later date.
  • Prior to boarding any VCC bus transport, the bus driver will take the temperature of all guests. All guests who arrive by bus are required to take their temperature again before entering any Victory facilities.

Personal Protective Equipment (Masks & Gloves)

  • All guests are required to wear masks.
  • Please bring a mask with you – Victory will not be supplying masks at this time.
  • Masks must be worn at all times (from car/bus to terminal, from terminal to ship, while onboard, and exiting ship) except when eating or drinking.
  • Please make sure that your mask covers your mouth and nose – full facial masks are not allowed onboard due to safety considerations.
  • When removing your mask (for eating or drinking), please do not allow your mask to touch any surface…please place your mask inside a personal item when not in use. We recommend bringing a plastic baggie for this purpose.
  • Smoking is only permitted outside on Deck 4.
  • Gloves are optional.

Social Distancing & Sanitizing

  • Please practice social distancing wherever possible, especially in high traffic areas, standing at least 6 feet away from other guests or staff members.
  • Please do not congregate in groups at slot machines and table games.
  • Free standing hand sanitizers are placed throughout the ship for your convenience. Please use these whenever moving from one game to another or as needed to eliminate germs.

GUEST EXPECTATIONS:

Dining

  • We suspended our usual buffet and are only providing à la carte service. A la carte will be available the entire cruise.
  • All self-serve coffee and beverage stations are closed to guests.

Smoking

  • Smoking is only permitted outside on Deck 4.

Parking

  • Valet Parking is suspended temporarily. Elite and Public parking are available at no charge.

Table Games

  • Plexiglass shields have been installed on some table games. Table Games that do not have plexiglass shields are limited to 4 – 6 players depending on the game.

Slot Machines

  • Alternating slot machines are turned off and/or are reconfigured with the chairs to be removed to allow for physical separation between guests. Plexiglass shields are installed between certain machines.

New Disembarkation Process

  • All guests receive a disembarkation color wristband at ticketing.
  • All pre-paid guests must check in at Elite/Groups Desk to receive a disembarkation wristband as disembarkation protocols have changed.
  • At the end of gaming, guests are not permitted on Deck 3 to await disembarkation, with the exception of guests requiring wheelchairs.
  • Guests need to follow instructions from ticketing and disembarkation instructional announcements on the ship.

Gift Shop

  • Only 5 guests are permitted, in the Gift Shop, at the same time.
  • We ask that each guest limits their Gift Shop visit for a maximum of 15 minutes to allow other guests to enjoy the Gift Shop.

Entertainment/Club V

  • Due to social distancing guidelines, entertainment in Big Norm’s Club V is suspended. We still have live music on the Dolphin Deck.
    • We still have Slot Tournaments every Wednesday, Boomers Club every Thursday, Free Play Giveaways every Friday, Selfie Sundays every Sunday, Birthday Bashes every 3rd Wednesday of the month, 3X points every last Thursday of the month and Winners Reunion every last Friday of the month.

FREQUENTLY ASKED QUESTIONS

YOU HAVE QUESTIONS.

We have THE ANSWERS you are looking for!

Q – HOW IS VICTORY CASINO CRUISES DIFFERENT FROM A MAJOR CRUISE LINE?
AWe never touch a foreign port with either our ship or our crew…our area of operation encompasses only the 3-6 miles of ocean off Port Canaveral. We have no overnight accommodations – we do not have thousands of people living in close quarters 24 hours a day, for multiple days at a time. That’s why being on our ship is no more dangerous than going to any other public place, like the supermarket or the mall. We are also a U.S. Flag Vessel and employ 100% U.S. citizens as members of our crew.

Q – WHAT ARE THE GUEST REQUIREMENTS I NEED TO KNOW ABOUT?
APlease see “Guest Requirements and Expectations” above.

Q – WHAT ARE YOU REQUIRING YOUR EMPLOYEES TO DO?
APlease see “Our Health & Safety Guidelines and Procedures” above.

Q – WHAT IF I HAVE A TEMPERATURE AND I AM A PRE-PAID GUEST?
APlease call us and we will reschedule you for a later date.

THANK YOU SO MUCH FOR YOUR COOPERATION AND UNDERSTANDING. DON’T FORGET TO FOLLOW US ON FACEBOOK AND TO CHECK YOUR MEMBERS’ CORNER — WHERE YOU CAN REVIEW YOUR MONTHLY REWARDS, AVAILABLE POINTS, MEMBERSHIP STATUS AND MORE!