GREAT NEWS...WE ARE OPENING THURSDAY, MAY 28TH, AM CRUISE!

Here is what WE ARE doing to keep you healthy, happy and having fun!

OUR HEALTH & SAFETY GUIDELINES AND PROCEDURES

Enhanced Disinfecting and Cleaning

WE ARE:

  • Training all of our employees on the latest health and safety procedures.
  • Using cleaning products and protocols which meet EPA guidelines.
  • Using the new and cutting-edge antimicrobial products mPale™ and mPerial™. These products have been lab-tested and have been proven to be 99.99% effective in preventing the spread of COVID-19 for a minimum of 30 days after application. These antimicrobial barriers will be applied to high-touch areas in our terminal, onboard our ship as well as our company-owned buses.
  • Voluntarily closing on Mondays (except for holidays) and Tuesdays, on a temporary basis, in order to provide ample opportunity for additional deep cleaning of all Victory facilities.
  • Having hand sanitizer stations available throughout the offices, terminal & ship.
  • Requiring all employees to wash or sanitize hands and/or equipment every hour and after any physical contact.
  • Having a dedicated staff onboard to continually clean our ship while sailing.

As you probably already know, Victory is different from the major cruise lines because:

  • We never touch a foreign port with either our ship or our crew…our area of operation encompasses only the 3-6 miles of ocean off Port Canaveral.
  • We have no overnight accommodations – we do not have thousands of people living in close quarters 24 hours a day, for multiple days at a time. That’s why being on our ship is no more dangerous than going to any other public place, like the supermarket or the mall.
  • We are a U.S. Flag Vessel and employ 100% U.S. citizens as members of our crew.

Social Distancing

WE ARE:

  • Limiting the guest capacity on the ship. Advanced reservations are required.
  • Reorganizing and limiting available seating and/or guests on our buses, at gaming tables, in bar and dining areas and at the gift shop.
  • Alternating slot machines by turning off and/or reconfiguring with removing chairs. Plexiglass shields are being installed between certain machines.
  • Suspending valet parking temporarily. Elite and Public parking will be available at no charge.
  • Implementing a new disembarkation procedure to avoid overcrowding.
  • Suspending Entertainment in Club V temporarily. We will still have live music on the Dolphin Deck.
  • Clearly marking hi-traffic and line-waiting areas with floor stickers for appropriate physical distancing.

Personal Protective Equipment (Masks & Gloves)

WE ARE:

  • Requiring that face masks are worn, at all times, by all guests, employees and contractors. Gloves will be mandatory for certain employees in specific departments.

Temperature Checks

WE ARE:

  • Requiring that all guests, employees and contractors have their temperature taken before entering our buses, office, terminal and/or ship. Anyone with a temperature of 100.4 °F or higher or exhibiting flu or cold-like symptoms will be denied entry to our buses, office, terminal and/or ship.

Dining

WE ARE:

  • Temporarily suspending our usual buffet and only providing à la carte service. A la carte will be available the entire cruise.
  • Closing our self-serve coffee and beverage stations to guests.

GUEST REQUIREMENTS & EXPECTATIONS

WHAT WE ASK OF YOU

Thank YOU for doing your part as we all navigate our way through these unprecedented times together.

GUEST REQUIREMENTS:

We ask all guests to please stay home if they have ANY cold/flu-like or COVID-19 symptoms.

To enhance social distancing we are limiting our capacity – advanced reservations required

Temperature Stations

  • All guests will be required to stop at our Guest Temperature Station, located in front of the terminal, to have their temperature taken.
    • All guests with a temperature below 100.4 °F and not exhibiting any cold/flu-like or COVID-19 symptoms will be welcomed onboard.
    • Any guest with a temperature of 100.4 °F or over and/or exhibiting cold/flu-like systems will be taken to a private area for a secondary temporal temperature screening.
    • Any guest confirmed to have a temperature of 100.4 °F or over and/or cold/flu-like systems will not be allowed entry to any Victory’s facilities or ship. Guests can call us when they get home and we can reschedule for a later date.
  • Prior to boarding any VCC bus transport, the bus driver will be taking the temperature of all guests. All guests who arrive by bus will be required to take their temperature again before entering any Victory facilities.

Personal Protective Equipment (Masks & Gloves)

  • For now, all guests are required to wear masks.
  • Please bring a mask with you – Victory will not be supplying masks at this time.
  • Masks must be worn at all times (from car/bus to terminal, from terminal to ship, while onboard, and exiting ship) except when eating or drinking.
  • Please make sure that your mask covers your mouth and nose – full facial masks are not allowed onboard due to safety considerations.
  • When removing your mask (for eating or drinking), please do not allow your mask to touch any surface…please place your mask inside a personal item when not in use. We recommend bringing a plastic baggie for this purpose.
  • Temporarily, smoking will only be permitted outside on Deck 4.
  • Gloves are optional.

Social Distancing & Sanitizing

  • Please practice social distancing wherever possible, especially in high traffic areas, standing at least 6 feet away from other guests or staff members.
  • Please do not congregate in groups at slot machines and table games.
  • Free standing hand sanitizers are placed throughout the ship for your convenience. Please use these whenever moving from one game to another or as needed to eliminate germs.

GUEST EXPECTATIONS:

Dining

  • We are temporarily suspending our usual buffet and only providing à la carte service. A la carte will be available the entire cruise.
  • All self-serve coffee and beverage stations are closed to guests.

Smoking

  • Temporarily, smoking will only be permitted outside on Deck 4.

Parking

  • Valet Parking will be suspended temporarily. Elite and Public parking will be available at no charge.

Table Games

  • Table games will have every other seat open.

Slot Machines

  • Alternating slot machines will be turned off and/or reconfigured with the chairs to be removed to allow for physical separation between guests. Plexiglass shields are being installed between certain machines.

New Disembarkation Process

  • All guests will receive a disembarkation color wristband at ticketing.
  • All pre-paid guests must check in at Elite/Groups Desk to receive a disembarkation wristband as disembarkation protocols have changed.
  • At the end of gaming, guests will not be permitted on Deck 3 to await disembarkation, with the exception of guests requiring wheelchairs.
  • Guests will need to follow instructions from ticketing and disembarkation instructional announcements on the ship.

Gift Shop

  • Only 5 guests are permitted, in the Gift Shop, at the same time.
  • We ask that each guest limits their Gift Shop visit for a maximum of 15 minutes to allow other guests to enjoy the Gift Shop.

Entertainment/Club V

  • Due to social distancing guidelines, entertainment in Big Norm’s Club V is temporarily suspended. We will still have live music on the Dolphin Deck.
    • We will still have Slot Tournaments every Wednesday, Boomers Club every Thursday, 50 Shades of Summer every Friday, Selfie Sundays every Sunday, Birthday Bashes every 3rd Wednesday of the month, 3X points every last Thursday of the month and Winners Reunion every last Friday of the month.
    • Birthday Bash in June will include March, April and May birthdays. Winners Reunion in June will include March and June winners.

FREQUENTLY ASKED QUESTIONS

YOU HAVE QUESTIONS.

We have THE ANSWERS you are looking for!

Q – HOW IS VICTORY CASINO CRUISES DIFFERENT FROM A MAJOR CRUISE LINE?
AWe never touch a foreign port with either our ship or our crew…our area of operation encompasses only the 3-6 miles of ocean off Port Canaveral. We have no overnight accommodations – we do not have thousands of people living in close quarters 24 hours a day, for multiple days at a time. That’s why being on our ship is no more dangerous than going to any other public place, like the supermarket or the mall. We are also a U.S. Flag Vessel and employ 100% U.S. citizens as members of our crew.

Q – WHAT ARE THE GUEST REQUIREMENTS I NEED TO KNOW ABOUT?
APlease see “Guest Requirements and Expectations” above.

Q – WHAT ARE YOU REQUIRING YOUR EMPLOYEES TO DO?
APlease see “Our Health & Safety Guidelines and Procedures” above.

Q – WHAT IF I HAVE A TEMPERATURE AND I AM A PRE-PAID GUEST?
APlease call us and we will reschedule you for a later date.

Q – WHAT ABOUT MY BOUNCE BACK REWARDS?
ABoth Table and Slot Bounce Back rewards will be valid for an additional 3 days after we resume sailing, just as they would have been had we continued sailing throughout this period. Your Bounce Back rewards will be automatically downloaded to your Player’s Card in order to avoid long lines and maintain physical distancing.

Q – WHAT IF I HAVE COUPONS THAT EXPIRED DURING VICTORY’S SUSPENDED SAILING SCHEDULE?
AAll offers, including Groupon tickets and/or direct mail promotions will be extended an additional 30 days from the date we resume sailing.

Q – WHAT ABOUT WINNER’S REUNION AND BIRTHDAY BASH CRUISES THAT OCCURRED DURING VICTORY’S SUSPENDED SAILING SCHEDULE?
AAnyone who missed their birthday cruise and gift during our suspended sailing period will be welcomed on the first
Birthday Bash cruise, once we resume sailing. The same will be true for anyone who qualified for any canceled Winner’s Reunion cruise – you will be welcomed back for the next Winner’s Reunion cruise, once we resume sailing.

Q – WHAT ABOUT MY POINTS?
AAny available points earned prior to our suspended sailings will be extended and honored for an additional 60 days from
the date we resume sailing.

Q – DID MY SPORTSBOOK TICKET EXPIRE?
ANo, we will honor all Sportsbook winning tickets.

Q – DID MY SLOT MACHINE CASH OUT VOUCHER EXPIRE?
ANo, all TITO (ticket in, ticket out / slot machine cash vouchers) tickets will remain valid for 90 days after we resume sailing.

Q – DID MY PLAYER STATUS CHANGE?
ANo, your player status did not change, unless you were upgraded to an Ocean or Elite status.

THANK YOU SO MUCH FOR YOUR COOPERATION AND UNDERSTANDING AS WE SET SAIL INTO A GREAT SUMMER. DON’T FORGET TO FOLLOW US ON FACEBOOK AND TO CHECK YOUR MEMBERS’ CORNER — WHERE YOU CAN REVIEW YOUR MONTHLY REWARDS, AVAILABLE POINTS, MEMBERSHIP STATUS AND MORE!